To ensure an optimal experience for yourself and our patients, we ask that you read through the information below regarding Spa Etiquette and our policies. These processes are put in place to ensure quality and consistency throughout our practice.
Please arrive on time for your scheduled appointment. If you are unable to arrive on time, we request you contact Grand Pearl Spa directly with an estimation on when you will be able to make your appointment. To ensure all patients receive their full treatment, late arrivals will conclude at their scheduled time. If you are more than 15 minutes late, you may have to reschedule your appointment.
If you would like to personalize your skincare treatment and extra time is required, it is appreciated to give us advance notice prior to your scheduled appointment.
If possible, we request you come to your appointment with a bare, clean face. If unable to, facial cleanser will be available for your use prior to your appointment.
Our medical spa prides itself on being a peaceful, private environment for our patients to receive services.
Any cancellation or no-show with less than 24 hours’ notice is subject to a $50 cancellation or no-show fee for services of $500 or less and a $100 fee for any services of $500 or more. We request any Group services to give 7 days’ notice of cancellation.
We accept HSA cards for our Wellness and Laboratory services, however, it is the client’s responsibility for determining if services are qualified under IRS regulations.
All services require a credit card to guarantee a reservation. Please have a valid credit card available when scheduling your appointment or consultation.
By scheduling an appointment with us, you are agreeing to these policies. We appreciate your cooperation and understanding.